Privacy Policy
Your trust is our highest priority. We safeguard your personal data, payment security, and digital privacy with bank-grade 256-bit encryption and strict confidentiality.
Zero Data Selling
We will never sell, rent, or monetize your contact numbers, address, or email to external third parties.
256-Bit SSL Security
Every web interaction, cart checkout, and login session is secured with military-grade SSL encryption.
Payment Protection
Transactions are processed via RBI-authorized PCI-DSS Level 1 payment gateways with zero card logging.
Minimal Cookies
We use only essential session cookies required for cart persistence and anonymous performance tracking.
How We Protect & Handle Your Data
Transparent practices detailing information collection, storage, and customer protection:
Information We Collect
- Personal Contact Details: Name, delivery address, email, and phone number provided when registering or completing checkout.
- Order History & Transactions: Purchase records, invoices, tokenized transaction receipts, and customer support communications.
- Technical Log Data: IP address, device type, browser information, and session timestamps to prevent fraudulent checkouts.
How We Use Your Information
- To process, pack, and fulfill your skincare orders through our verified logistics partners (Shiprocket, BlueDart, Delhivery).
- To provide real-time order tracking updates, SMS delivery notifications, and responsive customer service.
- To maintain platform security, prevent unauthorized transactions, and conduct quality audits.
Payment Security & Non-Storage
- All financial payments are handled directly by PCI-DSS certified payment gateways (Razorpay, Paytm, UPI).
- We NEVER view, record, or store your credit/debit card numbers, CVV security codes, net banking passwords, or UPI PINs.
Third-Party Operations & NDAs
- Data is shared strictly with authorized operational partners (couriers, SMS gateways) necessary for fulfillment.
- All partners operate under strict Non-Disclosure Agreements (NDAs) and confidentiality covenants.
Cookies & Anonymous Analytics
- Essential functional cookies keep your shopping cart and login active across browsing sessions.
- Anonymous analytics (Google Analytics) help us diagnose page load speeds and optimize website usability.
Your Privacy Rights & Data Deletion
- You have the complete right to view, modify, or download your personal account data at any time.
- You can request complete account and data erasure by emailing our privacy desk at support@hydrella.in.
Questions Regarding Your Personal Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our Data Privacy Officer. We respond promptly within 48 business hours.
SHOP BY CONCERN
