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Introduction

Welcome to Hydrella.in These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing or using our site or placing an order, you agree to be bound by these Terms.

Company Information

Hydrella is a skincare brand dedicated to providing clean, effective and hydrating beauty products specially formulated for Indian skin. You can communicate with us through Email support@hydrella.in

Eligibility

To purchase from Hydrella.in, you must be:

• At least 15 years old or accessing under the supervision of a parent or guardian

• Capable of entering into a legally binding agreement under Indian laws

Products & Availability

• All product descriptions, images, prices and offers on the website are subject to change without notice.

• Products are subject to availability. We reserve the right to discontinue any product at any time.

Orders & Payments

• All orders placed on our website are subject to acceptance and confirmation.

• We accept payments via UPI, credit/debit cards, net banking, wallets and COD (where available).

• Once an order is confirmed, a confirmation email/SMS will be sent to you.

• Prices are listed in INR and are inclusive of all applicable taxes, unless stated otherwise.

Shipping & Delivery

• We deliver across India through trusted logistics partners.

• Standard delivery time is 3–7 business days, depending on your location.

• Delays may occur due to unforeseen circumstances (weather, strikes, etc.).

• Shipping charges (if any) will be displayed at checkout.

Returns, Exchanges & Refunds

We strive to ensure customer satisfaction. However, due to the nature of skincare products:

• Returns are accepted only if:

  • The product delivered is incorrect, damaged or expired.

  • You contact us within 48 hours of delivery with photos of the issue.

• Refunds or replacements will be processed after product verification and approval by our team.

• We do not accept returns for:

  • Used or opened products

  • Change of mind or dislike of fragrance/texture

• Hydrella reserves the right to deny any return/refund that does not meet these conditions.

Cancellations

• Orders can be cancelled before shipment only.

• Once shipped, orders cannot be modified or cancelled.

• Refunds for prepaid cancellations will be processed within 7 working days.

Intellectual Property

All content on Hydrella.in (logos, text, images, graphics, videos, packaging, etc.) is the property of Hydrella and protected under copyright and trademark laws. You may not reuse or reproduce any content without prior written permission.

User Conduct

By using this website, you agree to:

• Not post or transmit any unlawful, defamatory or harmful content

• Not attempt to hack, modify or disrupt the website or its servers

• Not use Hydrella.in for fraudulent or misleading transactions

Privacy

We take your privacy seriously. Please refer to our Privacy Policy for details on how we collect, use and protect your personal information.

Disclaimer of Warranties

• All our products are dermatologically tested and formulated to suit Indian skin types but results may vary from person to person.

• Hydrella is not liable for any allergic reactions, irritations or skin concerns arising from product use. A patch test is always recommended.

Limitation of Liability

• Hydrella shall not be liable for any indirect, incidental or consequential damages.

• Our total liability is limited to the purchase price paid for the product.

Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Vadodara, Gujarat.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions or complaints, feel free to contact us at:

Email: support@hydrella.in