Hydrella (“we”, “our”, “us”) values your privacy. This Privacy Policy describes how we collect, use and safeguard your personal information when you visit or make a purchase from https://hydrella.in.
Shipping & Returns Policy
At Hydrella, we aim to deliver clean, effective skincare and excellent customer service. Please read our shipping and return guidelines below:
Shipping Policy
- Delivery Areas: We deliver pan India via trusted courier partners.
- Processing Time: Orders are packed and dispatched within 1–2 business days.
- Delivery Time: Typically 3–7 business days, depending on your location.
- Shipping Charges: Displayed at checkout. Free shipping on select offers.
- Order Tracking: Shared via email/WhatsApp once shipped.
Returns & Replacements
Due to hygiene standards, we offer returns only in special cases:
- You received a wrong, expired, damaged or leaking product
- Return request must be made within 48 hours of delivery
- Product must be unused and in original condition
To request a return:
Email us at support@hydrella.in
- Order number
- Product photo/video
- Reason for return
Once verified, we'll arrange a return pickup or guide you through the process.
Refund Policy
- Refunds are processed to the original payment method or via bank transfer for COD.
- It may take 5–7 business days post approval.
- Shipping fees are non refundable unless the error was from our end.
Cancellations
- Orders can only be cancelled before dispatch.
- To cancel, contact us immediately via email or WhatsApp.
- Refunds for prepaid orders are issued within 7 business days.
Non Returnable Items
- Used or opened skincare products
- Dislike of texture, fragrance or results (as results vary by skin type)
- Free samples or promotional items
Need Help?
Our team is always ready to assist you.
Email: support@hydrella.in
